1. "How customers can get the most from your customer service department

  2. What can your customers do if they would like to recommend improvements to your products

  3. Letters from customers: actual suggestions from customers on how you can improve

  4. Impressive  things your competitors are doing – and how you’ll get even better than they are

  5. Your growth plans for the next X years

  6. The commitments you’ve honored and the promises you’ve kept

  7. What makes you unique (you can end this piece with a question: “Do you agree?”)

  8. What you’ve learned from ______ (This will be an analysis of a recent company or product failure, or a customer relationship snafu, with an accompanying discussion of the lessons learned from it)

  9. The values you stand for, and how your products and services show this

  10. What is it like to work for your company?

  11. Current events in your industry and how this affects your company

  12. Customer focus: How customers use your products and how your products help these customers

  13. Why didn’t we think of that? How customers modify your products and find novel ways to use them

  14. Ask people to twitter a question, to which you provide answers

  15. Tell people what’s really cool about how you use your social media tools – Facebook, Twitter, YouTube, etc.

  16. Share your company’s history

  17. Myths about your products, company or industry

  18. What keeps you up at night?

  19. Tell a story (or make it a couple of stories) about your company What do customers need to consider when selecting products similar to yours, and what makes you different from the rest, and the best fit for the customers’ needs."


In addition, here are some ways to generate ideas to use for your corporate blog and social network outlets:  

  • "Compile the latest information about your industry.
     
  • Invite guest authors – colleagues in the company, vendors, industry thought leaders, customers, etc.
     
  • Check your mail, customer complaint desks, etc. and compile a list of questions you can answer.
     
  • Express your opinions on controversial topics in your industry.
     
  • Think beyond text; just because a blank blog page begs to be written on doesn’t mean you’re constrained to text content. Scan through YouTube videos, relevant infographics, DocStoc or Scribd documents, white papers, audio files and other content formats you can embed in or link to your blog. You can then write a commentary about it."